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SNUG Homes is a multi-award winning, low-carbon modular house builder based in North Bristol. The company is focused on bringing the socially inclusive and beneficial effects of community involvement in the build process while creating affordable and small footprint homes. 

Jenny is working in an ongoing collaboration with SNUG to design and implement a range of policies, tools and systems: 

  • Development of Company Playbook – a toolkit for this purpose-led business, facilitating internal and external communication. Covering key policy statements, business objectives and KPIs, it is an invaluable guide for the SNUG team
  • ISO 9001 certification – A range of new and refined BMS (business management system) processes were established and training delivered to ensure suitability, robustness and competency. Jenny hand-held SNUG through the internal and external audits and oversaw a range of improvement measures. The company received no non-conformities in their final assessment. 
  • Operations & Maintenance Manual – Jenny is passionate about creating useful documents that enhance user experience. Building on her experience with more conventional construction manuals, a HUG (Home User Guide) compliments the online Owners’ Manual.  
  • Supply-Chain Strategy / Procurement Charter – SNUG’s goal was to demonstrate their commitment to engaging with and creating opportunities for local trades, manufacturers and suppliers. A waste and re-use strategy was implemented including a zero avoidable waste policy.
  • 2D & 3D design – Jenny worked on the prototype design development with particular focus on; using whole boards, minimising cuts/waste; accessible services; optimising internal space/layout; production drawing readability (SNUG works with early career builders and volunteers).

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Established in 2018, Materials in Mind developed out of founder Jenny Ford’s previous career working with engineered timber buildings and master’s degree in Sustainable Development in Practice.